❓ FAQ Quick answers to the most common questions about 77game ⚡ PIX 24H Deposit confirmed in 30 seconds — withdrawal in under 5 minutes 🎁 BONUS 50% on your first deposit from R$ 50.00 — credited automatically 🔒 SECURE 256-bit SSL on all access and transactions 🇧🇷 SUPPORT Live chat in Portuguese, 24 hours a day, 7 days a week 🔞 +18 Platform exclusively for users aged 18 and over ❓ FAQ Quick answers to the most common questions about 77game ⚡ PIX 24H Deposit confirmed in 30 seconds — withdrawal in under 5 minutes 🎁 BONUS 50% on your first deposit from R$ 50.00 — credited automatically 🔒 SECURE 256-bit SSL on all access and transactions 🇧🇷 SUPPORT Live chat in Portuguese, 24 hours a day, 7 days a week 🔞 +18 Platform exclusively for users aged 18 and over
  1. Home
  2. Frequently Asked Questions
HELP CENTER

77game FAQ – Complete Help Center for Players

Find clear, straightforward answers about registration, Pix deposits, withdrawals, bonuses, crash games, Sports Betting, Live Casino, and much more. Everything you need to know about 77game, all in one place.

Create a Free Account Access My Account
40+
Questions answered on this page
7
Help categories covered
24/7
Human support in Portuguese
<5min
Average chat response time
R$20
Minimum deposit via Pix
R$30
Minimum Pix withdrawal

Choose a help category

Click any card to jump straight to that category's questions

👤

Registration & Account

How to create your 77game account, requirements, CPF verification, password recovery, personal details, and security settings.

7 questions
💳

Deposits

Accepted methods, minimum amounts, Pix confirmation times, boleto and card processing, deposit limits, and how to set up financial controls.

6 questions
⚡

Withdrawals

How to request a withdrawal via Pix, minimum amount, processing time, KYC verification, Pix key requirements, and what happens to bonus balance.

6 questions
🎁

Bonuses & Promotions

Welcome bonus, rollover, cashback, free bets, offer validity periods, and general terms of 77game promotions.

7 questions
🎰

Games: Crash, Casino & Sports Betting

How Aviator and Spaceman work, live Sports Betting on the Brasileirão, Live Casino, Poker, and slots at 77game.

7 questions
🛡️

Security & Responsible Gambling

Self-exclusion, deposit limits, voluntary break, data protection (LGPD), two-step verification, and how to keep your account secure.

7 questions

All 77game frequently asked questions

Use the category filter or the search bar above to find what you need

All Registration & Account Deposits Withdrawals Bonuses & Promotions Games Security

No questions found for your search.
Try different search terms or reach out to support via live chat.

👤 Registration & Account

Signing up at 77game is free and takes less than 2 minutes. Go to the Sign Up, fill in your full name (as it appears on your CPF), CPF number, date of birth, email address, mobile number, and create a password of at least 8 characters. Your CPF is verified automatically against the Receita Federal database in real time. After submitting the form, you'll receive a confirmation email — click the link to activate your account. That's it: your account is active and you can make your first deposit via Pix from R$ 20.00.

To register at 77game, all you need is a valid CPF active with the Receita Federal, plus a Brazilian email address and mobile number. No documents need to be submitted at registration. For withdrawals above R$ 500.00, 77game may request identity verification (KYC) — in that case, you'll need to submit a photo of your RG or CNH and a selfie. The process takes just a few minutes on your phone and is only required once.

No. 77game strictly allows one account per individual. The system verifies the CPF in real time and links registrations to the holder through multiple criteria. Duplicate accounts created to accumulate bonuses or bypass limits are closed immediately, with all bonus balances canceled. If you have lost access to a previous account, the right path is to contact support via live chat — not to create a new registration.

Visit the login and click "Forgot my password". Enter the email registered to your account and the system will send a reset link in under 2 minutes. The link is valid for 30 minutes and can only be used once. If the email does not arrive, check your spam folder. If you still cannot find it, contact support via live chat — the team can verify which email is linked to your CPF and guide you through the process.

After logging in to 77game, go to your profile menu and select "Personal Details" or "Account Settings". Changes to your email or mobile number require confirmation via a security code sent to your current contact before the update takes effect. This protects your account against unauthorized changes. If you no longer have access to your old email or mobile number, contact support with a government-issued ID for manual verification.

KYC (Know Your Customer) is the identity verification process required by financial regulations. At 77game, KYC is requested before withdrawals above R$ 500.00 or when the system flags a need for additional verification. The process involves submitting a photo of your identity document (RG or CNH, front and back) and a selfie holding the document, all from your phone. Review is completed within minutes during business hours and is only required once — once approved, KYC does not need to be repeated.

To close your account, go to your account dashboard and navigate to "Responsible Gambling" → "Self-Exclusion" → select the "Permanent" period. Exclusion takes effect within 5 minutes of email confirmation. Your real balance is preserved and can be withdrawn via Pix at any point during the process — contact suporte@77game.casino to request the withdrawal. Uncleared bonus balances will be cancelled. A permanent exclusion cannot be reversed under any circumstances.
💳 Deposits

77game accepts the main payment methods available in Brazil: Pix (instant, 24h, minimum R$ 20.00), boleto bancário (minimum R$ 30.00, confirmation within 1–2 business days), credit and debit cards Visa, Mastercard, and Elo (instant processing), PicPay, Mercado Pago and TED bank transfer via any bank authorized by the Banco Central — Nubank, Itaú, Bradesco, Banco do Brasil, Santander, Caixa, and others. No method charges an additional processing fee.

The minimum Pix deposit is R$ 20.00. For bank slip (boleto), the minimum is R$ 30.00. For credit/debit card, PicPay, and Mercado Pago, the minimum is also R$ 20.00. For TED transfers, the minimum may vary depending on the originating bank — check your account dashboard at the time of the deposit. To activate the 50% welcome bonus, your first deposit must be at least R$ 50.00.

Pix deposits are confirmed in under 30 seconds in the vast majority of cases — your balance appears in your 77game account almost instantly once the transfer is processed by the banking system. Pix works 24 hours a day, 7 days a week, including weekends and holidays. In rare cases of banking system instability, processing may take up to 5 minutes. If your balance hasn't appeared after 10 minutes, contact support with your transfer receipt.

If your Pix deposit hasn't appeared in your balance after 10 minutes, follow these steps: 1) Check your bank app (Nubank, Itaú, Bradesco, etc.) to confirm the transfer was debited from your account. 2) Make sure the Pix was sent to the correct 77game key — always use the key generated in your dashboard at the time of the deposit, as it is unique to each transaction. 3) If the debit was confirmed by your bank but the balance hasn't appeared in 77game, contact support via live chat and send the transaction receipt with the Pix identification code. The team will verify and manually credit the amount within minutes.

After logging in, go to your account dashboard → "Responsible Gambling" → "Deposit Limit". You can set a maximum daily, weekly, or monthly amount. The limit takes effect immediately once set. Lowering a limit is always instant. Increasing an existing limit requires a 7-day waiting period — this asymmetry is intentional and exists to protect you from impulsive decisions. The feature is free and can be adjusted at any time within these rules.

The maximum Pix transaction limit at 77game may vary depending on your account verification level and your bank's own Pix transfer limits. Most Brazilian banks apply daily Pix limits — check your banking app. For larger deposits, you can split them into multiple transactions or use TED, which may have different limits at some banks. Accounts with approved KYC have higher platform deposit limits. Support can provide the specific limits for your account level.
⚡ Withdrawals

To withdraw at 77game, go to your account dashboard → "Withdrawals" → enter the desired amount and the destination Pix key (which must be registered under the same CPF as your account). The minimum withdrawal amount is R$ 30.00. Processing takes under 5 minutes in most cases, 24 hours a day, including weekends and holidays. Withdrawals above R$ 500.00 may require KYC verification before processing. There are no withdrawal fees — the full amount requested goes directly to your bank account.

No. As a security measure and in compliance with Brazilian financial regulations, 77game processes withdrawals only to Pix keys registered under the same CPF as the account. This prevents unauthorized withdrawals by third parties and protects the account holder. If you have changed banks and need to update your withdrawal Pix key, go to your account settings and enter the new key — as long as it is linked to your CPF, any key type is accepted (CPF, email, phone, or random key).

If your Pix withdrawal hasn't been processed within 30 minutes, the most common reasons are: a pending KYC (check whether a document verification request is waiting in your account), bonus balance tied to the requested amount with an unmet rollover requirement, or a manual security review for larger withdrawals. Check the withdrawal status in your dashboard's transaction history. If the status has shown "Under Review" for more than 1 hour, contact support via live chat with your withdrawal request number — the team will resolve it and let you know the reason for the delay.

Bonus balance must meet the rollover requirement set in the promotion before it can be withdrawn. For example: a BRL 100.00 bonus with a 5x rollover requires BRL 500.00 in eligible bets before withdrawal. Your real balance (money you deposited) can always be withdrawn freely, with no restrictions — even with an active bonus on the account. In that case, the bonus balance is canceled and only the real balance is withdrawn. Check the status of each bonus in your dashboard under "Promotions" → "Active Bonuses".

The minimum Pix withdrawal at 77game is R$ 30.00. Amounts below this cannot be processed. The maximum per withdrawal varies depending on your account verification level — accounts with approved KYC have higher limits. For withdrawals above R$ 500.00 on accounts without approved KYC, identity verification is required before processing. There are no processing fees on any amount.

While a withdrawal shows a status of "Pending" or "Under Review" in your dashboard, you can cancel it — the balance is returned to your 77game account immediately. Once the status changes to "Processing" or "Completed", cancellation is no longer possible because the Pix transfer has already been initiated in the banking system. To cancel a pending withdrawal, go to your transaction history in the dashboard and click "Cancel" next to the request — or contact support as soon as possible via live chat.
🎁 Bonuses & Promotions

The 77game welcome bonus gives you 50% on your first deposit, up to a maximum of R$ 300.00 in bonus funds. To activate it, make your first deposit of at least R$ 50.00 — the bonus is credited automatically, no promo code needed. Examples: R$ 100.00 deposit = R$ 50.00 bonus (total balance R$ 150.00); R$ 600.00 deposit = R$ 300.00 bonus (total balance R$ 900.00). The rollover requirement is 5x the bonus amount on crash games, slots, or live casino, within 14 calendar days. Full terms at Terms and Conditions.

Rollover is the number of times you need to wager the bonus amount before you can withdraw it. For the 77game welcome bonus, the rollover is 5x. This means that if you receive a BRL 100.00 bonus, you need to place BRL 500.00 in eligible bets to unlock the bonus for withdrawal. Eligible bets include crash games (Aviator, Spaceman), slots, and Live Casino. Sports Betting with odds below 1.50 may not count toward the rollover — check the Terms and Conditions of each promotion. Your rollover progress is visible in the dashboard under "Active Bonuses".

Yes. 77game offers weekly cashback for active members — the percentage and maximum amount vary based on your weekly betting volume. Cashback is credited automatically every Monday on net losses from the previous week (losses minus winnings). Unlike the welcome bonus, cashback generally has a lower rollover requirement or none at all — check the current promotion in the Promotions for up-to-date details.

Free bets are betting credits that 77game makes available in specific promotions — typically tied to Brazilian football events (Brasileirão, Copa do Brasil, Libertadores) or UFC fights. When you receive a free bet, it will appear in your dashboard under "Active Bonuses". To use it, select the event, choose your bet, and select "Use Free Bet" before confirming. If the bet wins, you receive the profit — the free bet amount itself is not included in the return. Free bets have an expiry date and eligible markets defined in each promotion.

If the rollover is not completed within the set deadline (14 days for the welcome bonus), the remaining bonus balance is automatically canceled by the system. Your real account balance is not affected — only the bonus is removed. You owe nothing to 77game if you do not complete the rollover. To track the progress and remaining time for each bonus, go to your dashboard → "Promotions" → "Active Bonuses".

Promotional codes can be entered during registration in the "Promotional Code" field (optional) or in your account dashboard under "Promotions" → "Enter Code". The effect varies by code: some activate reload bonuses, others grant free bets or adjust the welcome bonus percentage. Referral codes (when a friend refers you to 77game) typically benefit both the referrer and the new registrant — check the specific terms for each code. If you're unsure, support can confirm whether a code is valid before you use it.

No. The welcome bonus is exclusive to each account and CPF's first deposit. Attempts to create new accounts to claim the bonus again are detected automatically and result in the closure of all accounts linked to that individual, with cancellation of all bonus balances. 77game monitors this type of promotion abuse automatically and continuously. Active members have access to weekly cashback, reload bonuses, free bets, and other recurring promotions — there's no need to open new accounts to access offers.
🎰 Games: Crash, Casino & Sports Betting

77game crash games — including Aviator, Spaceman, and JetX — work like this: before each round, you place a bet (from R$ 1.00). A multiplier starts at 1x and climbs progressively. You must click "Cash Out" before the multiplier "crashes" — if you cash out in time, your winnings are your bet multiplied by the value at the moment of cash out. If the multiplier crashes before you cash out, you lose your bet. Each round uses Provably Fair technology, with the result determined cryptographically before the round begins — the hash is published in advance and can be verified by any player.

Provably Fair is a cryptographic verification system that proves each round's outcome was determined fairly and without manipulation. At the start of each round, the server generates a hash (cryptographic code) of the result — this hash is published before the round begins. After the round, the actual result can be compared against the hash to confirm nothing was altered. 77game provides a verification tool in every Provably Fair game — click the "verify" icon in the game interface to check any round in your history.

77game covers the top sports and leagues from Brazil and around the world: football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Copa Sul-Americana, Premier League, La Liga, Champions League, and more), MMA & UFC with highlights on Brazilian fighters, volleyball, basketball (NBB and NBA), tennis, e-sports (CS2, League of Legends, VALORANT) and more. Live markets with real-time updated odds are available for all major events. Go to Sports Betting to view the full catalog.

77game's live casino streams real dealers in high definition, available 24 hours a day. Games include European and American roulette, blackjack, baccarat, live poker, and game shows. Portuguese-language tables are available for Brazilian members. Minimum bets vary by table — options start from R$ 1.00 per round. To play, simply have a balance in your account and go to the Casino and choose a table. No download required — everything runs directly in your mobile or desktop browser.

77game offers online poker in Texas Hold'em and Omaha formats, with tables for both beginners and experienced players. Daily tournaments with guaranteed BRL prize pools are available, plus cash tables where you can join and leave whenever you want. Minimum buy-in varies by table and format — accessible options start from R$ 5.00. Poker winnings are withdrawn following the same platform rules: via Pix in under 5 minutes. Head to the Poker to see the tables and tournaments available right now.

RTP (Return to Player) is the average percentage of total wagered amounts that a slot pays back in prizes over millions of spins. For example: a slot with a 96% RTP returns an average of R$ 96.00 for every R$ 100.00 wagered — across many spins, not necessarily in a single session. The RTP for each slot at 77game is published on the game's information page — click the "ℹ" icon in the slot interface. A higher RTP is better for the player, but it does not guarantee any outcome in a specific session, as slots use a certified RNG (random number generator).

If a wagered sporting event is cancelled, postponed indefinitely, or not completed within the timeframe set by platform rules, the bet is voided and the full stake is returned to your account balance — with no rollover attached, even if the bet was placed with bonus funds. The refund is automatic and processed within minutes of the cancellation decision. For parlay bets (accumulators) where one leg is cancelled, that leg is removed from the parlay and the bet is recalculated using the remaining selections.
🛡️ Security & Responsible Gambling

77game uses 256-bit SSL encryption on all access and transactions — the same standard used by Brazilian digital banks like Nubank and Itaú. Your personal data (CPF, email, phone, address) is stored with encryption on secure servers and handled in compliance with the LGPD (Law No. 13.709/2018). 77game does not sell or share your personal data with third parties for commercial purposes. You may request deletion of your data at any time by emailing suporte@77game.casino, as provided under the Privacy Policy.

After logging in, go to your profile menu → "Security Settings" → "Two-Step Verification". Confirm your mobile number — a verification code will be sent by SMS. Once you enter the code, 2FA is active. With 2FA enabled, any login attempt from an unrecognized device will require an SMS code before access is granted. It's strongly recommended for all members, especially those who withdraw frequently. The setup takes less than 2 minutes.

Auto-exclusion is 77game's most serious responsible gambling tool. Go to your dashboard → "Responsible Gambling" → "Auto-Exclusion" and choose a period: 30 days, 90 days, 6 months, 1 year, 5 years, or permanent. Once confirmed by email, your account becomes completely inaccessible, and any attempt to register again using the same CPF is blocked. Auto-exclusion cannot be reversed before the period ends — that's the whole point of the tool. Your real-money balance is preserved and can be withdrawn by emailing suporte@77game.casino during the exclusion period. Learn more at Responsible Gambling.

Act immediately: 1) If you still have access, change your password now under "Settings" → "Change Password". 2) End all active sessions under "Security Settings" → "Connected Devices" → "End All". 3) Enable two-step verification (2FA) if you haven't already. 4) Contact support via live chat and report that you suspect unauthorized access — the team will preventively lock the account and open an investigation. 5) Review your transaction history to check for any unauthorized activity. 77game will investigate and, if unauthorized access is confirmed, may reverse suspicious transactions.

A voluntary break is a lighter alternative to self-exclusion. Go to your dashboard → "Responsible Gambling" → "Voluntary Break". Choose your period: 24 hours, 7 days, or 30 days. During the break, your account is inaccessible for betting and deposits — you cannot play or access promotions. Your real balance remains available for withdrawal via Pix throughout the break. Unlike self-exclusion, a voluntary break does not block your CPF from new registrations — but it also cannot be reversed before the chosen period ends.

Under the LGPD (General Data Protection Law — Lei n.º 13.709/2018), you have the right to: access the data 77game holds about you, correct inaccurate or outdated data, request data portability, ask for data deletion (except data that must be retained by legal obligation), and withdraw previously given consents. To exercise any of these rights, send an email to suporte@77game.casino with the subject line "LGPD Request", including your CPF and what you are requesting. The response deadline is up to 15 calendar days. Full details at Privacy Policy.

If you or someone you know is struggling with problem gambling, free resources are available in Brazil: CVV (Centro de Valorização da Vida) — call 188, available 24 hours a day, 7 days a week, for any type of emotional crisis. CAPS (Centros de Atenção Psicossocial) — public SUS services throughout Brazil offering free support for behavioral addiction, including problem gambling. Jogadores Anônimos (JA) — support groups present in cities across Brazil. 77game also provides self-exclusion and deposit limit tools in your dashboard — use them without hesitation. More information at Responsible Gambling.

How to use this 77game FAQ to find your answer quickly

This page covers the most frequently asked questions from 77game — organized by category for easy navigation. Before reaching out to support, it's worth checking here first: most questions about Pix deposits, withdrawals, bonuses, Aviator, Spaceman, and registration already have detailed answers in this FAQ.

Questions are organized into six main categories: Registration & Account, Deposits, Withdrawals, Bonuses & Promotions, Games, and Security. Use the category filter at the top of the FAQ section to browse only the topics you need, or use the search bar at the top of the page to look up a specific term — such as "Pix", "rollover", "Aviator", or "KYC".

For questions about deposits at 77game: Pix is the fastest method — confirmation in under 30 seconds, available 24/7, minimum of R$ 20.00. Boleto takes 1 to 2 business days to confirm. Credit and debit cards, PicPay, and Mercado Pago are processed instantly. TED follows banking hours for settlement. No processing fee applies to any method.

For questions about 77game withdrawals: the minimum withdrawal amount is R$ 30.00 via Pix. The destination Pix key must be registered under the same CPF as your account — this is a security measure, not an arbitrary restriction. Withdrawals above R$ 500.00 may require KYC verification (document photo and selfie). Processing takes under 5 minutes in most cases. Bonus balance must meet the rollover requirement before withdrawal — real balance can always be withdrawn freely.

For questions about 77game welcome bonus: the bonus is 50% of your first deposit, up to R$ 300.00, automatically activated on deposits of R$ 50.00 or more. 5x rollover on crash games, slots, or Live Casino, with a 14-day deadline. No promo code required. If you made your first deposit and the bonus has not appeared, check your dashboard under "Active Bonuses" — it may take up to 5 minutes to be credited after the deposit.

For questions about 77game crash games: Aviator, Spaceman, and JetX use Provably Fair technology — each round's result is determined before it starts and can be cryptographically verified by any player. Bets from R$ 1.00. No strategy can guarantee results in crash games — each round's multiplier is unpredictable by design. The multiplier history for recent rounds shown on screen is for reference only and does not indicate future patterns.

For questions about responsible gambling at 77game: all tools — deposit limits, voluntary break, self-exclusion — are available in your account dashboard, free of charge, and take effect immediately. Reducing limits or activating a break is always instant. Increasing a limit has a 7-day waiting period. Self-exclusion cannot be reversed before the chosen deadline. If you are struggling with gambling, use the available tools and, if needed, call 188 (CVV) for free professional support 24/7.

If your question isn't in this 77game FAQ, support is available via live chat 24 hours a day, 7 days a week, in Portuguese. Average response time is under 5 minutes. You can also email suporte@77game.casino — response time is up to 24 hours. For urgent questions about account access or pending transactions, live chat is always the fastest option.

Tip: If you're on mobile, use the search bar at the top of the page and type your question — it's the fastest way to find the exact answer you need in this 77game FAQ. 77game.

Didn't find what you were looking for?

Our support team is available 24 hours a day to help you

💬
Live Chat

Chat with a real person in English right now. Average response time under 5 minutes, available 24 hours a day including weekends and holidays.

Response in <5 minutes
📧
Support Email

Send your question or request to suporte@77game.casino. Best for matters that require documentation or more detailed review. Response within 24 hours.

Response within 24h
🛡️
Responsible Gambling

For questions about self-exclusion, deposit limits, voluntary breaks, or support related to problem gambling, visit our dedicated page with all available resources.

View Responsible Gambling
Important: The 77game team will never ask for your password, card details, or verification codes via email, chat, or phone. If you receive any message requesting this information, ignore it and contact us immediately through the official channel.

Ready to get started?

Free sign-up, 50% bonus, and Pix in under 30 seconds

Football, UFC, Aviator, Spaceman, Live Casino, and Poker — all on one platform built for Brazil, with Pix withdrawals in under 5 minutes and Portuguese-language support 24/7.

Bet responsibly every session

77game provides free deposit limit, voluntary break, and self-exclusion tools directly in your account dashboard — activated instantly, no red tape. Only bet what you can afford to lose without affecting your budget. For support with problem gambling: 188 (CVV), available 24h. Learn more on our Responsible Gambling. Platform exclusively for users aged 18 and over.

Português